Exchanges and Returns

DOMESTIC (ITALY) RETURNS INSTRUCTIONS:
Not satisfied with your purchase? Wrong size? No Problem!
For all orders over € 150,00 the RETURN and SIZE CHANGE are FREE!*
 
You can return any product purchased on freesneak.it within 14 days from the delivery date!
  • To be eligible for a return, your item(s) must be unused and in the same condition that you received it and in the original packaging. All tags must be attached. Washed or worn items, including those with stains, are not eligible for refund or exchange.
  • Download and fill out the return form. If you can not download it, request it from: ordini@freesneak.it
  • Send the completed return form to our customer service by Mail, Letter sent by post or Fax.
  • Wait for our comunication containing the return authorization and the waybill to be given to the courier.
  • Remember to include the completed return form inside the package.
  • Postpone at your expense the products you wish to return. Please use a courier to guarantee the insurance and tracking of the shipment. freesneak.it is not responsible for products not received.
 
Is your order under € 150,00?
 
You can return any product purchased on freesneak.it within 14 days from the delivery date!
  • To be eligible for a return, your item(s) must be unused and in the same condition that you received it and in the original packaging. All tags must be attached. Washed or worn items, including those with stains, are not eligible for refund or exchange.
  • Download and fill out the return form. If you can not download it, request it from: ordini@freesneak.it
  • Send the completed return form to our customer service by Mail, Letter sent by post or Fax.
  • Wait for our comunication containing the return authorization.
  • Remember to include the completed return form inside the package.
  • Postpone at your expense the products you wish to return. Please use a courier to guarantee the insurance and tracking of the shipment. freesneak.it is not responsible for products not received.
Attention! If you wish to exchange a product that now has a different price then when you placed the order, we will not refund you the difference. We do not price match and the difference will not be reimbursed if you exchange the size of your product.
In the event of a Return, all shipping costs paid during the order will not be refunded.


* The free return is valid only for the first size change, product change or return.
In the case of multiple orders, the return and size change are free only if the amount of the withheld marches is greater than € 150.00.
Otherwise, the return shipping costs of € 7.00 will be charged, which will be deducted from the refunded amount.

According to European regulation 524/2013/EU, in order to protect the consumers that are taking part to a purchase process in an e-commerce, any compliant may be reported to the ODR website.

INTERNATIONAL RETURNS (OUTSIDE ITALY):
Not satisfied with your purchase? Wrong size? No Problem!
 
You can return any product purchased on freesneak.it within 14 days from the delivery date!
  • To be eligible for a return, your item(s) must be unused and in the same condition that you received it and in the original packaging. All tags must be attached. Washed or worn items, including those with stains, are not eligible for refund or exchange.
  • Download and fill out the return form. If you can not download it, request it from: ordini@freesneak.it
  • Send the completed return form to our customer service by Mail, Letter sent by post or Fax.
  • Remember to include the completed return form inside the package.
  • Postpone at your expense the products you wish to return. Please use a courier to guarantee the insurance and tracking of the shipment. freesneak.it is not responsible for products not received.
  • Shipping costs from your original purchase order are non-refundable.

Attention! If you wish to exchange a product that now has a different price then when you placed the order, we will not refund you the difference. We do not price match and the difference will not be reimbursed if you exchange the size of your product.
According to European regulation 524/2013/EU, in order to protect the consumers that are taking part to a purchase process in an e-commerce, any compliant may be reported to the ODR website.